Privacy Policy

This Privacy Policy describes how LUCKY OXEN VENTURES LLC (“we,” “us,” or “Lucky Oxen”) collects, uses, discloses, and protects personal information when you interact with us, including via our website, phone, email, text, or in-person communications. By scheduling an appointment or purchasing from us you consent to the practices described here.

Business operations (important)

Appointment only: We operate by appointment only. Please contact us to schedule any visit or pickup.
Local pick-up only: Tree purchases are local pick-up only. We do not offer shipping at this time.
Payment: We do not accept credit cards. Payment for tree orders must be made at pick-up by cash or Zelle.
Right to refuse service: We reserve the right to refuse service to anyone in accordance with applicable California law.

Information we collect

Contact and identity information: name, phone number, email address, billing/contact address.
Transaction information: details about purchases and payments (e.g., amount, date). We do not store credit card details as we do not accept cards.

Appointment information: scheduling details and communication records related to appointments.
Communications: messages you send via email, text, phone, or contact forms.
Technical information: IP address, device and browser information, and analytics when you visit our website (see Cookies and tracking below).

How we use your information We use personal information to:

Provide and manage appointments and orders, process pick-up and payment (cash/Zelle), and communicate about your purchase.
Respond to inquiries and provide customer support.
Maintain records for business operations, billing, and legal compliance.
Improve our services and website functionality.
Send transactional or service-related notices (no marketing unless you opt in).

Sharing and disclosure We do not sell your personal information. We may share information:

With service providers who assist with operations (e.g., website hosting, analytics, payment reconciliation for Zelle) under confidentiality obligations.
To comply with laws, court orders, or in response to legal process.
To protect the rights, property, or safety of Lucky Oxen, our customers, or the public.
In connection with a business transaction (e.g., sale or merger), subject to confidentiality and notice.

Data retention We retain personal information as necessary to fulfill the purposes described (orders, appointment records, legal or tax obligations). Retention periods depend on the type of information and applicable law.

Your rights (California residents and general rights)

Access and deletion: California residents may have rights to request access to and deletion of certain personal information collected about them. We will verify requests and respond according to applicable law.
Opt-out: If you opt in to marketing communications, you may opt out at any time via the unsubscribe mechanism or by contacting us.
Non-discrimination: We will not discriminate for exercising privacy rights, except where permitted by law.

To exercise rights or for privacy requests, contact us at the contact information below. We will respond within required legal timeframes.

1 Cookies and tracking We may use cookies and similar technologies to operate and improve our website, analyze usage, and provide basic functionality. You can control cookies through your browser settings. Disabling cookies may affect website functionality.

2 Security We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is fully secure; we cannot guarantee absolute security. If a security incident affects your data, we will follow applicable notification requirements.

3 Children Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, contact us and we will take steps to delete it.

4 Third-party links Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review their policies before providing personal information.

5 Changes to this Policy We may update this Privacy Policy. We will post the revised policy with a new “Last updated” date. Significant changes may be communicated where required by law.

6 Contact LUCKY OXEN VENTURES LLC Email: [provide your business email] Phone: [provide your business phone number] Address: [provide business address for pick-up/appointments]

For privacy requests, please include your name, contact information, and details of your request.

By scheduling an appointment or using our services you acknowledge you have read and agree to this Privacy Policy and our business terms (appointment-only, local pick-up, cash/Zelle payment, no shipping).